Customer Service

Customer Service

 

Payment Plans

We know this economy has been challenging. As a result, you’ll find that we offer a variety of payment programs to make budgeting easier for you. Call your local Pyrofax location for more information on current terms.

Pre-Buy Plan

Prepay your entire heating season’s supply of fuel at a guaranteed price, if this plan is offered in your area.

Budget Pay Plan

Spread your annual energy costs into equal monthly payments. Budget Pay customers with sufficient credit balances are guaranteed our cash price.

Regular Account

Payments are due in the specified time, based on the terms and conditions assigned to your account.

Credit Card Payments

We accept Visa, MasterCard, Discover and American Express. Call and speak to our Customer Service Representative to establish an automatic credit card payment for your transactions.

Cash Discount

Fuel oil and kerosene customers are entitled to a discount when payments are made within specified terms. This does not apply to customers who are on either Pre-Buy or Budget Pay plans. Arrangements can be made to pay our drivers upon delivery.

Volume Discounts

Volume discounts are available at many of our locations on some fuels, including propane. Check with your local office for details.

Customer Financing Available

Pyrofax Energy now offers customer financing through EnergyLoan. For more details on this program, a direct online application or an informational brochure with printable application, click here.